DATA PROCESSING AND CONSENT POLICY
Saral Pro and Saral HRM
Please read this Policy carefully before using our services.
1. WHO WE ARE
- Saral Pro
- Saral HRM
- Payroll and HR Management Solutions
- Tax Compliance Solutions
- Accounting and Business Management Solutions
For the purposes of applicable data protection laws, Relyon Softech Limited acts as the Data Fiduciary for personal data collected directly through our applications and services.
2. WHAT DATA WE COLLECT
Account Information:
- Name
- Email address
- Mobile number
- Username and login credentials
- Organisation or company details
Profile Information:
- Designation
- Department
- Employee identification details
- Profile preferences
Payroll and HR Information (Saral HRM)
- Employee records
- Attendance information
- Leave information
- Payroll and salary details
- Bank account details provided for payroll processing
- Statutory information required for compliance purposes
Tax and Compliance Information (Saral Pro)
- Information entered for tax compliance and return preparation
- Financial and statutory information submitted by users
- Filing and compliance records
Technical Information
- IP address
- Browser type
- Device information
- Login history
- Audit logs
- Application usage information
Support Information
- Queries raised through customer support
- Emails, chat messages, and service requests
- Feedback and survey responses
3. WHY WE COLLECT YOUR DATA
We process your personal data for the following purposes;
To Provide Services
- Create and manage user accounts
- Authenticate users
- Deliver software functionality
- Process payroll and HR activities
- Facilitate tax and compliance management
To Provide Customer Support
- Respond to service requests
- Resolve technical issues
- Communicate important updates
To Improve Our Services
- Analyse system performance
- Improve application functionality
- Enhance user experience
To Maintain Security
- Detect and prevent fraud
- Monitor unauthorised access attempts
- Protect systems and user accounts
To Comply with Legal Obligations
- Meet statutory and regulatory requirements
- Respond to lawful requests from authorities
- Maintain audit and compliance records
4. HOW WE USE YOUR DATA
We use your personal data only for the purposes described in this Policy and only to the extent necessary to provide our services and meet legal obligations.
We do not sell your personal data to third parties.
5. DATA SHARING
We may share personal data only when necessary:
- With authorized employees who require access to provide services.
- With service providers who support our operations.
- With regulatory authorities or law enforcement agencies when required by law.
- With customers or employers who are authorised administrators of your account.
- To protect our legal rights and prevent fraud or misuse.
Any third party processing personal data on our behalf is required to maintain appropriate security and confidentiality measures.
6. DATA SECURITY
We implement reasonable technical and organisational safeguards to protect personal data, including:
- Secure user authentication
- Role-based access controls
- Encryption of data during transmission
- Security monitoring and logging
- Backup and recovery processes
- Secure software development practices
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. DATA RETENTION
We retain personal data only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When personal data is no longer required, it will be securely deleted, anonymised, or archived as required by applicable laws.
8. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Request information regarding your personal data.
- Request correction of inaccurate information.
- Request deletion of personal data where permitted by law.
- Withdraw consent for processing.
- Raise concerns regarding the handling of your personal data.
- Nominate another person to exercise your rights where permitted by law.
Requests may be submitted through the contact details provided below.
9. WITHDRAWAL OF CONSENT
You may withdraw your consent at any time by contacting us through the channels provided below.
Withdrawal of consent may affect our ability to provide certain services that require the processing of personal data.
Processing performed prior to withdrawal of consent shall remain lawful.
10. COOKIES AND LOG DATA
Our applications and websites may use cookies, session identifiers, and similar technologies to:
- Maintain user sessions
- Improve application performance
- Enhance security
- Understand usage patterns
You may manage cookie preferences through your browser settings where applicable.
11. CHANGES TO THIS POLICY
We may update this Policy from time to time to reflect changes in legal requirements, business operations, or technology.
The updated version will be published on our website and applications with a revised effective date.
Continued use of our services after such updates constitutes acknowledgment of the revised Policy.
12. CONTACT US
For questions, concerns, requests, or grievances related to this Policy or your personal data, please contact:
Grievance Officer - Relyon Softech Limited
- #73, Shreelekha Complex, West of Chord Road, Mahalaxmipuram, Bengaluru – 560086, Karnataka, India
- +91-80-23002100
- dpo@relyonsoft.com
CONSENT
By selecting the checkbox and clicking "I Agree", "Register", "Sign Up", "Login", or continuing to use Saral Pro or Saral HRM, you acknowledge that:
- You have read and understood this Data Processing and Consent Policy.
- You consent to the collection, storage, use, processing, and retention of your personal data for the purposes described in this Policy.
- You understand your rights regarding your personal data and the process for exercising those rights.
- You understand that you may withdraw your consent in accordance with applicable laws and the procedures described in this Policy.
