Privacy Policy for saral.pro
Effective Date: 1st April 2025
Last Updated: 28th October 2025
Relyon Softech Ltd. (“Relyon”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information across all our services, including Saral-branded applications, portals, APIs, mobile apps, and in particular, our GST Suvidha Provider (“GSP”) services.
By using our websites, products, applications, or services (collectively, the “Services”), you agree to the terms of this Privacy Policy.
1. Scope of the Policy
This Privacy Policy applies to:
- All websites, software products, applications, and portals provided by Relyon (including Saral Pro, Saral HRM, and other Saral-branded solutions).
- All APIs, integrations, and third-party modules offered or supported by Relyon.
- Our GSP services, including GST return filing, e-invoice generation, e-way bill creation, and related compliance services.
- Any future services, enhancements, or solutions introduced by Relyon.
This Policy governs how we collect, use, process, store, transmit, and disclose both personal and non-personal data in connection with all such services.
2. Information We Collect
(a) Personal Information
We may collect information that identifies you or your business, including but not limited to:
- Name, email address, phone number, mailing address.
- Business details such as GSTIN, PAN, legal entity name.
- Login credentials, digital signatures, authentication tokens.
- Payment and billing information.
(b) Transactional / GSP-related Information
When you use our GSP or compliance services, we may collect and process:
- Taxpayer identifiers (GSTIN, PAN, etc.).
- Invoice and transaction data (invoice numbers, dates, amounts, item details).
- E-invoice, e-way bill, and GST return data.
- API usage logs, audit trails, and system metadata.
(c) Technical / Usage Information
We may also collect:
- Device details, IP addresses, browser type, operating system.
- Access logs, request/response metadata.
- Cookies and tracking information (see Section 10).
3. How We Use the Information
We use the collected information for purposes including:
- To provide and improve our Services, including Saral and GSP offerings.
- To facilitate statutory compliance such as GST return filing, e-invoice and e-way bill generation.
- To securely transmit and exchange data with government systems as required by law.
- To maintain audit trails, logs, and compliance records.
- To detect fraud, errors, and unauthorized access.
- To provide customer support, notifications, and service updates.
- To generate reports, analytics, and insights for authorized users.
- To comply with legal, contractual, and regulatory requirements.
4. Disclosure of Information
We do not sell or trade your personal or business information. However, we may share data in the following cases:
- Government / Regulatory Authorities: In relation to GSP services, we share taxpayer, invoice, and related data with government agencies, APIs, or authorized systems as mandated by law.
- Service Providers / Partners: We may share data with trusted third-party vendors or partners who assist in delivering our Services, subject to confidentiality obligations.
- Legal Compliance: Where required by law, regulation, legal process, or enforceable government request.
- Business Transactions: In case of merger, acquisition, restructuring, or asset transfer, your data may be transferred to the new entity with safeguards.
5. Data Retention
- We retain personal, transactional, and GSP-related data for a period of Seven [7] years or as required by applicable laws and regulations.
- Transaction and compliance data (e.g., GST, e-invoices, e-way bills) may be retained for statutory periods prescribed by law.
- Once the retention period expires, data will be securely deleted or anonymized, unless retention is required for audits, disputes, or legal obligations.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest.
- Role-based access control and authentication.
- Regular security audits, testing, and monitoring.
- Secure key management and digital signature controls.
- Backup, disaster recovery, and incident response protocols.
Despite our efforts, no method of electronic transmission or storage is 100% secure. We encourage you to maintain your own safeguards.
7. Data Storage and Localization
All personal, transactional, and compliance-related data collected through our Services, including GSP services, is stored and processed within India. We do not transfer, transmit, or store any user data outside the territorial borders of India.
We adhere to applicable data localization requirements and ensure that your information remains within secure data centers located in India.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access and request a copy of your personal data.
- Request correction or update of inaccurate data.
- Request deletion or restriction of processing (subject to legal requirements).
- Object to certain types of processing.
- Withdraw consent for optional data usage.
Requests can be submitted to the contact details below.
Note: Certain data used for statutory compliance (e.g., GSP submissions) cannot be deleted on request due to legal obligations.
9. Children’s Privacy
Our Services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age.
10. Cookies & Tracking
We may use cookies, web beacons, and similar technologies to enhance your user experience, analyze trends, and improve our Services. You may disable cookies via your browser settings, but some features may not function properly.
11. Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
12. Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
13. Google
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
We have also implemented the following:
- Re-marketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- We also use Hotjar which is an analytics service provided by Hotjar Ltd.
Hotjar honors generic “Do Not Track” headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers.
14. Microsoft Clarity Tracking
We use Microsoft Clarity to better understand user interactions on our website and improve user experience. Clarity may collect information such as click patterns, page navigation, session replays, and general usage behavior. This data helps us analyze how visitors engage with our platform but does not personally identify users. Data collected through Clarity is processed by Microsoft as per its privacy policy. You can manage or disable tracking through your browser settings or Microsoft’s opt-out options.
15. Links to and from Other Sites
This Site may contain links to other sites. We make every effort only to link to websites that share our high standards of decency, fairness, and integrity. We try our best to ensure that these links are safe for all, but the privacy and data collection practices on any linked websites are entirely separate from Saral and are not covered by this Privacy Policy. We shall not be responsible for any failure on the part of any linked websites to comply with any privacy policy posted on the website, or any contractual or other legal obligations to which the operators of such website may be subject.
In addition, other websites, which may contain material not consistent with Saral policies, may also link to the websites without our knowledge or consent. Saral has no responsibility for the content, policies or actions of these websites.
Content such as icons used in this website are the property of www.flaticons.com & certain images used are from freepik.com, unsplash.com, pixabay.com and are licensed by CC 3.0 BY. Saral has no responsibility for the content, policies or actions of these websites.
16. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. Updates will be posted on this page with a revised “Last Updated” date. For material changes, we will notify users via email or prominent notice.
17. Contact
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
- Relyon Softech Ltd.
- legal[at]relyonsoft[dot]com
